Terms

Terms

Last updated: 24 October 2026

This page has two parts. Part B, the Terms of Service, is the agreement between your organisation and us for using FieldTaskora. Part A, the Terms of Use, covers this website.

Part A — Website Terms of Use

By accessing or using this website you agree to these Terms of Use. If you do not agree to them, you should not use this website.

In these terms, “FieldTaskora”, “we”, “us” and “our” mean FieldTaskora Limited (registered in Ireland, CRO 820085), a private company limited by shares whose registered office is 11 Cluain Rynagh, Banagher, Co. Offaly, R42 VY11, Ireland; and “this website” means the site at fieldtaskora.com and any page that links to these terms.

1. These terms cover the website, not the product

These terms govern your use of our public website only. Use of the FieldTaskora application itself is governed by Part B, the Terms of Service, together with any order form or written agreement your organisation has signed with us. Where those and these terms conflict in relation to the product, they prevail.

2. Permitted use of content

Unless a particular item says otherwise, and provided you comply with these terms, you may view, copy, print and share content from this website on the conditions that:

• you use it for informational, non-commercial purposes only;
• you do not modify the content or remove any notices attached to it; and
• you keep any copyright notice or attribution that came with the content.

You are not permitted to copy, reverse engineer, or otherwise use any software, proprietary process or technology embodied in or described by this website.

3. Acceptable use

You agree that you will not:

• use this website in breach of any applicable law;
• attempt to gain unauthorised access to this website, its systems or any connected network;
• interfere with or disrupt the website, or impose an unreasonable load on it;
• introduce any virus, malicious code or harmful material;
• scrape, harvest or systematically extract content or data except with our prior written consent; or
• use this website to infringe the rights of any other person.

4. Forms, enquiries and communications

Where you submit information through a form on this website — for example an early-access registration or an enquiry — you agree that the information you provide is accurate and that you are entitled to provide it. If you provide another person's details, you confirm you have their authority to do so.

Submitting a form does not create any agreement between us, and does not oblige us to provide access to the product or any service. We handle information submitted through this website in accordance with our Privacy Policy.

5. Feedback and suggestions

If you send us feedback, suggestions or ideas about our website or product, we may use them without restriction and without any obligation to you. Please do not send us information you consider confidential.

6. Privacy

Our Privacy Policy explains how we collect, use, disclose and protect personal information, and forms part of these terms. By using this website, you acknowledge that we handle personal information as described in that policy.

7. Intellectual property and trade marks

Unless otherwise indicated, all content on this website is provided by us. This website and its contents are protected by copyright, trade mark and other laws of Ireland and of other countries. We and our licensors reserve all rights not expressly granted in these terms.

The FieldTaskora name, logo and brand elements are our trade marks and may not be used without our prior written consent. References to third-party names, products or trade marks on this website are for identification only and do not imply any endorsement of, or affiliation with, this website or its contents. Nothing in these terms grants you any right to use a third party's trade marks.

8. Third-party links and resources

This website may link to sites, resources or tools operated by third parties over whom we have no control. We make no representation or warranty about those sites or their content, and a link is not an endorsement. Accessing a third-party site is at your own risk and subject to that party's own terms and privacy practices.

9. Availability

We may change, suspend, withdraw or restrict all or part of this website at any time without notice. We do not warrant that this website will be available uninterrupted or free of faults.

10. Disclaimers

Before making any decision or taking any action that may affect your business, your compliance obligations or your finances, you should obtain advice from a suitably qualified professional. Any statement on this website about laws, standards, codes of practice or regulatory obligations is general in nature, may not be current, and may not apply to your circumstances.

Subject to section 11, this website is provided on an “as is” and “as available” basis, and to the maximum extent permitted by law we exclude all representations and warranties, express or implied, including as to merchantability, fitness for a particular purpose, title, non-infringement, accuracy, security, compatibility, and freedom from viruses or harmful code.

11. Your statutory rights

We have customers and visitors in a number of countries, and the consumer and statutory protections that apply to you depend on where you are. Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under a law that cannot lawfully be excluded — for example consumer rights under EU or Irish law, UK consumer law, or the Australian Consumer Law.

Where we are permitted to limit our liability for breach of such a right, our liability is limited — at our option — to supplying the relevant services again, or paying the cost of having them supplied again. Sections 10 and 12 apply subject to this section.

12. Limitation of liability

Subject to section 11, and to the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential or punitive loss, or for any loss of profit, revenue, data, goodwill or anticipated savings, arising out of or in connection with your use of this website — whether in contract, tort (including negligence), under statute or otherwise, and even if we were advised of the possibility of that loss.

You use this website at your own risk and are responsible for ensuring it meets your requirements.

13. Governing law

These terms are governed by the laws of Ireland. You and we submit to the non-exclusive jurisdiction of the courts of Ireland and any courts competent to hear appeals from them. Choosing Irish law does not deprive you of any protection you have under the mandatory law of the country you live in.

14. If part of these terms cannot apply

If any part of these terms is found to be invalid or unenforceable in a jurisdiction, that part is to be read down to the minimum extent necessary so that it is enforceable and gives effect to its intent. If it cannot be read down, it is severed, and the rest of these terms continue to apply — in that jurisdiction and in every other.

15. Changes to these terms

We may revise these terms at any time by posting an updated version on this page. Changes take effect when posted unless we state otherwise. The “Last updated” date above tells you when the current version was published, and your continued use of this website after that date means you accept the revised terms.

16. Contact and company details

This website is operated by FieldTaskora Limited, a private company limited by shares registered in Ireland, company registration number 820085, registered office 11 Cluain Rynagh, Banagher, Co. Offaly, R42 VY11, Ireland.

Questions about these terms can be sent through the form on our contact page. For privacy matters specifically, see the contact details in our Privacy Policy.

Part B — Terms of Service

Section numbers in Part B refer to sections of Part B.

These terms are the agreement between you and us for using FieldTaskora. Please read them — we have tried to write them so that you can.

1. Who this is between

Us: FieldTaskora Limited, a private company limited by shares registered in Ireland, company registration number 820085, registered office 11 Cluain Rynagh, Banagher, Co. Offaly, R42 VY11, Ireland.

You:the organisation on whose behalf the account is created. If you are creating the account, you confirm you are authorised to accept these terms for that organisation. Where we say "you" we mean the organisation; individual users of your workspace are covered by these terms through you.

By creating an account or using the service you agree to these terms.

2. Your account

You need an account to use the service. You are responsible for the accuracy of the details you give us, for who you invite into your workspace and what role you give them, and for keeping access credentials secure. Tell us promptly if you think an account has been compromised.

The service is for business use. You must be old enough to enter a contract in your country.

3. Plans, and what they cost

Free — up to 5 users, with the features listed on our pricing page at the time. No payment details, no card, no trial that quietly converts.

Pro — additional features and higher limits, arranged with us directly. Pricing, term and payment are set out in the order we agree with you.

We may change what is in each plan, and we will give reasonable notice before a change that materially reduces what you already have.

4. What you may not do

You agree not to:

• use the service to break the law, or to store or send unlawful material;
• upload data you do not have the right to upload — see section 5;
• try to gain unauthorised access to the service, other customers' data, or any connected system;
• interfere with the service, or put an unreasonable load on it;
• copy, reverse engineer or attempt to derive the source of the software;
• resell or provide the service to someone else as if it were yours, unless we have agreed to it in writing; or
• use the service to build a competing product.

If you do any of this we may suspend access, and we will tell you why. Where the problem is fixable and not urgent, we will ask you to fix it first.

5. Your data stays yours

You own your data. Everything you and your people put into the service, and the records the service builds from it — job records, evidence, reports, exports — belong to you. We claim no ownership of it.

You grant us the permission we need to run the service for you: to host, store, process, transmit and display your data for the purpose of providing, securing and supporting the service, and to make backups. That permission lasts as long as we are providing the service to you, plus the short period your data remains in backups.

We do not train AI models on your data, and we do not let anyone else do so. Section 6 sets out the two other ways we use it, both narrower than training.

You are responsible for having the right to the data you put in.In practice that mostly means: where your crews photograph or record people, and where you capture a customer's signature and details, you are the controller of that information and it is your job to give those people the notices, and get the consents, that the law where you operate requires. We give you the tools; we cannot know what you have told your workers.

6. AI features, and what we may do with your data

The service uses AI to describe photographs, transcribe voice notes, draft summaries and reports, and extract information from documents.

6.1 Your data is never used to train AI models

We do not use your data to train, fine-tune or evaluate AI models — ours or anyone else's — and these terms give us no licence to.By "AI models" we mean models whose purpose is to read, write, describe, transcribe, translate or answer — language, vision and speech models, including foundation models. Not to a model provider, not to a data broker, not to anyone. This is a commitment, not a description of our current habits, and it applies whether or not the data has been de-identified. If we ever wanted to change it, we would need your agreement first; a change to these terms under section 14 would not be enough. The only training of any kind these terms contemplate is robotics and automation, and only if your organisation opts in (section 6.4).

6.2 The AI providers we use

The AI features in the product use leading enterprise AI models within our cloud provider. That provider's terms state that the data we send is not used to train its or any other model provider's models without the customer's permission or instruction. We give no such permission or instruction. Voice quoting, if your organisation turns it on, uses a separate AI speech provider that is not permitted to keep the conversation or train on it.

Our providers may inspect some traffic for abuse. Where their systems flag content as potentially abusive, a sample may be reviewed — by automated systems, and in unclear cases by the provider's authorised staff. That is a security measure, not a use of your data to train anything. Our privacy notice describes where data is processed and how transfers are protected, and our sub-processor list, which names each provider, is available on request.

6.3 The two other ways we use your data

Beyond running, securing and supporting the service for you (section 5), we use your data in exactly two further ways (and a third only if your organisation opts in, section 6.4). Neither is training: no model learns from your data, and nothing of yours is ever shown to another customer.

• Service analytics. We measure how the service is used — counts, timings, error rates, which features are used — from de-identified, aggregated records, to keep it working and decide what to build. These figures describe the service, not you or your people.
• Your own history, for your own workspace. Some features look up your organisation's earlier work to help with new work — for example, suggesting a rate for an estimate line from prices your organisation has used before. That lookup only ever reads your own workspace, and its suggestions are shown only to your own users.

6.4 Robotics and automation — only if your organisation opts in

We intend, in the longer term, to build robotics and automation for field work. Field data — photos, video, site scans and the sequence of steps crews follow — could help train it. We will only use your data for that if an administrator of your organisation turns it on, and:

• it is off unless you turn it on, and you can turn it off at any time; data is not used for new robotics training after you do;
• it covers only the purpose of robotics and automation — systems that act in the physical world — never the AI models in section 6.1, and never another company's models;
• data is de-identified first: faces and vehicle number plates are redacted, and nothing is used that your organisation captured on a basis that does not allow it;
• your crews are told, through the same capture notice that covers their photos and recordings; and
• we record who turned it on, and when, the same way we record acceptance of these terms.

Nothing in the product does this today. If and when it starts, the switch appears in your organisation's settings, off.

6.5 AI output is a draft

AI output is a draft to be checked, not an answer to be relied on. It can be wrong, and it can be confidently wrong. You must review AI-generated content before relying on it for compliance, safety, billing, legal or operational decisions. We are not liable for a decision made on unreviewed AI output.

7. Confidentiality and security

We keep your data confidential and use it only to provide the service. Our staff get access only where they need it to support you, and every internal action against your workspace is permanently logged — we can tell you who looked at what, and when.

We describe our security measures in our privacy notice and on our security page, and we will answer reasonable security questions from you.

8. Data protection

For personal data inside your workspace, you are the controller and we are the processor. Our Data Processing Agreement sets out what we do with it, our sub-processors, security measures, how we help you with data-subject requests, and what happens on a breach. It forms part of these terms.

Our Privacy Policy explains what we do with the information for which we are the controller.

9. Availability and support

We work to keep the service available and will tell you about planned maintenance where we reasonably can. We do not promise uninterrupted service, and we do not offer a service-level agreement on the Free plan.

10. What we do not promise

The service is provided as it is. To the extent the law allows, we exclude implied warranties — including that the service will be uninterrupted, error-free, or fit for a particular purpose.

Being direct about the important one: FieldTaskora helps you produce and organise records. It does not make you compliant. We do not warrant that captured, derived or AI-generated data is accurate, complete or current, and nothing in the product is legal, safety or regulatory advice. Meeting your obligations remains yours.

11. Your rights under law

Nothing in these terms takes away rights you have that cannot lawfully be excluded — including consumer rights under Irish or EU law, UK consumer law, and the Australian Consumer Law. Sections 10 and 12 apply subject to this.

12. Liability

To the maximum extent the law allows, neither of us is liable for indirect or consequential loss, or for lost profit, revenue, goodwill or anticipated savings.

Our total liability arising out of or in connection with the service is limited to the fees you paid us in the 12 months before the claim.

13. Ending it

You can stop at any time. Close your account from the app or ask us.

We may end or suspend the agreement if you materially breach these terms and do not fix it within a reasonable time after we ask, or immediately where the law requires it or where continuing would create serious risk.

Getting your data out. Before you close your account, and for a reasonable period after, you can export your data — evidence packs, reports and CSV exports are available in open formats from within the product. After that period we delete your data, subject to anything the law requires us to keep, and to backups ageing out.

14. Changes to these terms

We may change these terms. Where a change materially affects you we will give reasonable notice — by email or in the product — before it takes effect. If you carry on using the service after that, the new terms apply. If you do not want to accept them, you can close your account.

15. Other things

Whole agreement. These terms, the Data Processing Agreement, the Privacy Notice and any order we agree are the whole agreement between us about the service.

If part of it fails. If any part cannot be enforced, it is narrowed as far as needed to work, or removed, and the rest still applies.

Transfer. You may not transfer this agreement without our consent. We may transfer it to a company that acquires our business, on the same terms.

No waiver. If we do not enforce something straight away, we have not given up the right to.

16. Governing law

These terms are governed by the laws of Ireland, and you and we submit to the non-exclusive jurisdiction of the Irish courts. Choosing Irish law does not take away protection you have under the mandatory law of the country you live in.

17. Contact

Questions about these terms: legal@fieldtaskora.com. Privacy questions: privacy@fieldtaskora.com.